VIENNA, Va. (July 25, 2011) – New independent research shows that TMA Resources, the provider of Personify association management software (AMS), ranks highest in overall customer satisfaction among the three leading AMS providers.
The findings come from the 2011 Lehman Reports™ Annual Industry Study: Association Management Software Use and Satisfaction that is produced by Lehman Associates, LLC. Associations across the nation were interviewed and asked to provide information regarding their AMS product use, purchasing processes and product satisfaction levels.
“The Lehman Reports™ AMS Use and Satisfaction Study is designed to enable AMS companies to better understand association needs and help association leaders to make more informed decisions. Now in its sixth year, it is the most comprehensive and authoritative source of information available for the association market,” said Tom Lehman of Lehman Associates, author of the report.
Association professionals participating in the study rate their satisfaction with their AMS product across 26 specific attributes using a scale of 1 to 10. Not only does TMA Resources rank highest in overall customer satisfaction, but Personify ranks highest for half of the individual items, including: customer self-service options, basic reporting capabilities, ease of use, and the development direction of the product. Personify also takes the lead in satisfaction for executive dashboards and mobile delivery.
Edi Dor, TMA Resources President and CEO stated, “We are constantly striving to increase customer satisfaction and it’s encouraging to know that we are rated number one in the industry. Our hardworking staff that truly cares about our clients combined with our new product offerings such as Personify Mobile and enhanced business intelligence capabilities are fundamental to keeping our clients both happy and successful.”
The report also shows that Personify is the highest rated of the top three products for both meeting and exceeding expectations for post-implementation product performance.
TMA Resources, Inc: Headquartered in Vienna, Va., TMA Resources, Inc. and its team of highly skilled professionals produce member relationship software solutions. Clients include many of the most prestigious professional societies, trade associations, labor unions, and other member-centric organizations in the United States and overseas. TMA Resources was named #288 on the 2010 Software 500 listing and is listed as one of the largest technology employers in the Washington, D.C. metropolitan area by the Washington Business Journal. For more information about the company, visit www.tmaresources.com.
About the Lehman Reports™
The Lehman Reports™ is an expanding series of industry studies focused on associations and the broader non-profit sector. Beyond the AMS Use and Satisfaction Study, the series includes a companion study of the AMS markets in Canada, Australia and the UK, and a new association Technology Study. The Lehman Reports are produced by Lehman Associates, LLC, a strategy and research firm located in Alexandria, Virginia.