George highlights a few different articles that discuss various ways to use social media including creating brand loyalty and as an internal communication tool. He also recaps the latest change to Facebook email. Other articles mentioned in the show are listed below.
• Social Media Yields Numerous Benefits for Organizations
• Do’s and Don’ts of Social CRM
• Organizations Should Use Social Media to Achieve ‘Brand Embrace’
• Social Media Can Improve Organizations’ Internal Communications
• Are You Using Social Media to its Full Potential
• Organizations Should Look for Signs That They’re Ready for CRM
• IT-centric BI Becoming Unsustainable, Report Finds
• IT Centric Enterprise BI Models Unsustainable
• Social Media Leaders Team Up with Nonprofit StopBadware to Fight Malware
